Business Terms & Conditions
1. Prison Law Courses & Advertising
2. Cancellation, refunds, Returns & Delivery Policies
By purchasing our goods and services, or applying for advertising facilities in our publications, you agree to be bound by the following which we reserve the right to alter without prior notice at our sole discretion.
Prisons.Org.Uk Ltd (POUK) is committed to dealing with you in an honest, straightforward and transparent way. Our policy explains how we will do this.
PRISON LAW COURSES / What’s The Policy?
The Institute of Prison Law delivers accredited training in prison law by way of attended courses, web based courses
and distance learning packages. If you sign up and pay for an attended or web based course but cancel your
registration not less than 28 days before the event, in writing to customer.services@prisons.org.uk, and receive a
cancellation reference, your fee will be refunded minus an administration charge of £34.99. If you sign up for a
distance learning course but cancel your registration in writing to customer.services@prisons.org.uk, and receive a
cancellation reference before any course materials have been sent out to you, your fee will be refunded minus an
administration charge of £34.99.Cancellation less than 28 days before the event, or after dispatch of course
materials, will result in no refund of the course fees.
The Institute operates the Certificate of Competency in Prison Law, it is an eight-module course which must be paid
for in full prior to commencement – we do not offer a pay as you learn policy. The Course must be completed within
one year of registration, and the Certificate is awarded to those who complete the course by passing all eight
examinations with a minimum of 80% in each module. Accreditation is for one year whereupon a refresher webinar
must be completed annually – there are no further examinations only the attendance at a webinar. Further details of
the course and full terms and conditions are available from customer.services@prisons.org.uk
BOOK / MAGAZINE / NEWSPAPER refunds: What’s The Policy?
We reserve the right to refund any transaction at our complete discretion and without explanation. Nothwithstanding that we will generally only make a refund where we have made a mistake – and once we accept it is our fault we will move quickly to put things right. If we send you the wrong product, email customer.services@prisons.org.uk within 5 days of receipt. We will refund (credit) your card for the cost of the product plus postage, and debit your card when we send you the right product. We will advise you what to do with the wrong product.
CONFERENCE refunds: What’s The Policy?
We will only make a refund where we we have received written notice of cancellation (sent to cancellations@prisons.org.uk). If this notice is received at this email address more than 28 days before the events takes place a refund will be issued within seven days minus 25%. Where the notice of cancellation is received at the cancellation email address less than 28 days before the event no refund is given but we will accept substiutions on the day. Cancellations sent to any email address other than the cancellations email address will not be actioned
BOOK / MAGAZINE / NEWSPAPER RETURNS: What’s The Policy?
If we send you a product which is damaged on delivery please call 0845 0660011 and we will give you instructions on how to proceed. We will arrange for the return of the damaged item at our expense, and re-supply you with a replacement product. If we discover on receipt the product is not damaged we reserve the right to return it to you and claim for postage in such an event.
BOOK / MAGAZINE / NEWSPAPER DELIVERY: What’s The Policy?
UK orders for books can take upto 14 working days, though will often be much less. Books are sent out by Royal Mail 1st Class recorded delivery – unless you select Special Delivery when ordering. Once Royal Mail deliver (or attempt to deliver if the item is refused) once at the address to which we are authorised to deliver, this fully and finally discharges our contractual obligation to deliver. It is not our responsibility to ensure the book is accepted at the address to which we are asked to deliver it, that is your responsibility because we have no control over who accepts the book – our obligation ends when delivery is made or attempted on one occasion only. Overseas orders for books can take 28 days but often much less
BOOK / MAGAZINE / NEWSPAPER ADVERTISING: What’s The Policy?
All application to advertise in our publications are submitted to us, and are only accepted by us, on the basis that advertisers agree that all the following conditions apply and that no departure from these conditions is valid unless that departure is in writing and signed by a Director of PRISONS ORG UK LTD.
1. Cancellation of advertising: We accept that situations dictate events and that things can change – accordingly we do not seek to hold you to long term, contracts and we provide an easy method of cancellation: In a Nutshell: you give us one’ edition’s notice of cancellation, in writing to our cancellation email box, (see below) and we will first of all automatically acknowledge that email and, secondly, then contact you within 24 hours to bring matters to a close; if we don’t contact you then you must contact us.
Reconciliation: We offer discount prices to those who book to advertise for longer periods however we also accept things can change – if you book multiple issues and later wish to reduce your order just give us a minimum of one edition’s written notice prior to publication and we’ll simply revise (reconcile) our invoices to reflect the number of editions in which your advert has appeared – no questions asked!
Example: If you book 12 adverts at £50 per month and cancel after four months you will have to pay the price difference between the 12 months you booked (and whose discount you enjoyed) and the price applicable to the four months in which your advert appeared – we do NOT require you to pay for the eight months going forward.
Strict Terms. Cancellation must be in writing to cancellations@prisons.org.uk, upon receipt we will automatically issue an acknowledgement and then contact you within 24 hours – if we have not contacted you
within that period it is your responsibility to contact us and make us aware of it. We will then issue a cancellation reference which is evidence of your accepted notice of cancellation – Cancellation without a Cancellation Reference is invalid.
In all cases cancellation of advertising is subject to one edition notice.
Artwork: Where the advertiser supplies the artwork it must be delivered to us in either Quark Xpress (.qxp), or hi res PDF (CMYK) and reach us a minimum of seven days before publication. If artwork supplied is not in an acceptable format, either technically or in terms of punctuality (ie is delivered late) we expressly reserve the right to substitute the artwork supplied for one supplied by us, without obtaining prior approval of the customer, at our sole discretion. In all such cases the substitute artwork will as a minimum display the name, address and contact details of the advertiser and other such information that we at our discretion consider positive and accurate.
Payment: No prior payment is required where the booking form is signed by a Partner, our terms are 14 days from publication: if payment is late we reserve the right to withdraw credit facilities and insist on payment prior to publication.
2. Publication & Printing: all publication dates, for all publications, are approximate and non-binding.
Experience: Converse is successful because it recognises that prisoners have a legitimate expectation to professional representation, for firms that practice prison law we translate this into practice by only advertising firms who confirm that they either:
(a) have been awarded an LSC Prison Law Contract, or
(b) the person supervising prison law in their firm holds the Certificate of Competency in Prison Law (www.prisonlaw.org.uk) – by submitting this form you are confirming one or both of these apply to your application.
(For criminal law (ie non-prison law) firms you must hold an LSC Crime Francise)
I wish to advertise as detailed above and hereby agree to the full terms and conditions.
UK orders for books take 14 days, though will often be much less. Books are sent out by Royal Mail 1st Class recorded delivery – unless you select Special Delivery when ordering – signature of receipt at the address to which we are authorised to send the book fully and finally discharges our duty to deliver. Overseas orders for books can take 28 days but often much less
Where you are purchasing electronic items the sending by us to the email address provided when ordering fully and finally discharges our our duty to deliver.
Questions or queries?
Contact us on 08450 660011 during business hours,
email us customer.services@prisons.org.uk, or
write to us at PO Box 757 Stockport, SK2 9AS